Privacy Policy

Little Big Clothing Company (LBCC) is committed to providing quality services to you, and this policy outlines our ongoing obligations to you regarding how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.aoic.gov.au.

What is Personal Information and Why Do We Collect It?

Personal Information is any information or opinion that identifies an individual. Examples of Personal Information we collect include:

  • Names
  • Addresses
  • Email addresses
  • Phone numbers

This Personal Information is collected in various ways, including:

  • Interviews
  • Correspondence
  • Telephone and email communications
  • Via our website www.littlebigclothingcompany.com
  • From publicly available sources, media, and publications
  • From cookies and third parties

We collect your Personal Information for the primary purpose of providing our services, customer support, and marketing. We may also use it for secondary purposes that are closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

When collecting Personal Information, we will, where appropriate and possible, explain why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information, as defined in the Privacy Act, includes details such as an individual’s:

  • Racial or ethnic origin
  • Political opinions
  • Religious or philosophical beliefs
  • Trade union or professional body membership
  • Criminal record
  • Health information

We will only use Sensitive Information:

  • For the primary purpose for which it was obtained
  • For a directly related secondary purpose
  • With your consent
  • Where required or authorised by law

Third Parties

Where reasonable and practicable, we will collect your Personal Information directly from you. However, in some instances, we may receive information from third parties. In such cases, we will take reasonable steps to ensure you are made aware of the information provided to us.

Disclosure of Personal Information

Your Personal Information may be disclosed under the following circumstances:

  • To third parties where you consent to the use or disclosure
  • Where required or authorised by law

Security of Personal Information

We store your Personal Information securely to protect it from misuse, loss, unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is stored in client files that we will retain for a minimum of 7 years as required by law.

Access to Your Personal Information

You may request access to the Personal Information we hold about you and request updates or corrections, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

LBCC does not charge a fee for access requests but may charge an administrative fee for providing copies of Personal Information.

To protect your Personal Information, we may require proof of identity before releasing requested information.

Maintaining the Quality of Your Personal Information

It is important to us that your Personal Information remains accurate, complete, and up to date. If you find that the information we hold is incorrect or outdated, please notify us as soon as possible so we can update our records and continue providing quality services.

Policy Updates

This Privacy Policy may change from time to time and will be available on our website.

Payments

Our store processes payments via Shopify Payments, which is a secure and trusted payment platform. Shopify Payments securely stores your data in compliance with international security standards.

For more details on how Shopify Payments handles data collection, storage, and privacy, please review their Privacy Policy: https://www.shopify.com/legal/privacy.

Privacy Policy Complaints and Enquiries

If you have any questions or concerns about our Privacy Policy, please contact us at:

📩 Email: hello@littlebigclothingcompany.com

We appreciate your trust in LBCC and are committed to protecting your privacy.